About SiyaSo Online

Buyers and Sellers

We are

very much aware of the risk that comes with selling products and services online and we understand the importance of safety. We are always on the lookout to protect sellers; we constantly improve our system to make this market place a lot safer. We take action to protect thousands of sellers in the UK every month, and we’re constantly improving our systems to make our marketplace as safe as possible.

Here are just a few of the ways you’re protected:

Automatic Protection

Against High-Risk Buyers

We have a dedicated IT team that is specifically running checks of our system constantly to root out suspicious behaviour, we do this by monitoring the transactions on the website 24/7. We may automatically remove negative or neutral Feedback when:

SiyaSo

Money Back Guarantee

Our Money Back Guarantee is designed to add an extra layer of consumer confidence to what we already offer, buyers can make purchases without fear of losing their money. It also protects sellers in the following ways:

Methodology

  1. 01

    The money paid by the buyer to the seller is send into a holding account only to be released when the good are availed and the customer is happy.

  2. 02

    The seller is protected too through holding accounts managed by SiyaSo Online, seller can only deliver the goods when the buyer pays the full amount upon acceptance of the product or terms of service.

  3. 03

    If a buyer buys a service, they are rest assured that their money is kept safe and released when the service is delivered, a percentage of the charged fee is released to the seller as commitment fee and the rest is released on satisfactory delivery.

  4. 04

    Buyers are always encouraged to contact the seller before filing a case. If you’re not able to resolve the issue, you can ask us to step in and help. 

  5. 05

    In addition, we check the quality of goods and identify defects on behalf of our buyers, we assist with delivery service.

contact our

Customer Service Team

Our customer service team is on-hand to help. If you have a problem with a buyer that you’re not able to resolve, you can get assistance via online chat or phone provided.

If you feel that a buyer has violated our rules and policies, let us know. It only takes a minute and will help us monitor buyer activity, which helps protect you as well as the rest of the selling community.

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